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Gnet Feedback Management Software


Your customers have suggestions that don’t fit the multiple choice format of surveys and polls? Use our Feedback forums to collect these suggestions, sorted and ranked by votes.

 

$95 (month)

$45 (month)

$15 (month)

per agent per agent per agent
Ultimate Premium Plus
Advanced Security
Pre-Moderation
Fully Customizable Design
Single Sign-On
Private Communities
Custom CSS
Domain Aliasing
Feedback widgets
Custom Logo & Widgets
 

Help Desk Management Software


Gnet Helpdesk allows you to track and respond to customer issues. Simple, easy-to-use and without any unnecessary stuff. Keep your customers happy with our Helpdesk management software!

 

$75 (month)

$35 (month)

$10 (month)

per agent per agent per agent
Ultimate Premium Plus
Advanced Security
Pre-Moderation
Fully Customizable Design
Single Sign-On
Private Communities
Custom CSS
Domain Aliasing
Feedback widgets
Custom Logo & Widgets
 

FEEDBACK + HELPDESK SOFTWARE


Gnet Full Service is our fully integrated package, combining the powerful Gnet Feedback with the simple and easy Gnet Helpdesk. Keep your customers happy while spending less time in the process.

 

$125 (month)

$85 (month)

$35 (month)

per agent per agent per agent
Ultimate Premium Plus
Advanced Security
Pre-Moderation
Fully Customizable Design
Single Sign-On
Private Communities
Custom CSS
Domain Aliasing
Feedback widgets
Custom Logo & Widgets
 

Facebook App for your Feedback Software

 

Feedback Collection

Customers are free to submit, discuss and vote on suggestions without having to create a new account.

Prioritization

You receive the highest rated ideas based on user votes.

E-mail Notification

No more hanging on your forum waiting for new posts. Our daily email notification service keeps you up to date with what’s going on on your boards.

Easy Set Up

Set up your forum fast and easy: just add the application and activate. You don’t need any other software – Gnet Feedback and Gnet Helpdesk work together perfectly within Full Service.

 

All plans came with 30 days trial period....

 

Categorize Tickets

Keep in touch with your customers. Gnet Feedback System allows you to easily track, manage and respond to customer support tickets and requests. Custom fields give you the option to add extra information to a ticket, which can be done manually or using custom Javascript.

Prioritized Feedback

You receive tons of customer suggestion, but you want the best ones sorted and ranked? Gnet Feedback forums gather prioritized user ideas and let you work on the right ones. Customers are free to submit, discuss and vote on suggestions without having to create a new account. You receive the highest rated ideas based on user votes.

Instant Stats

Your stats update each time you respond to a ticket. Support agents earn points by helping customers. Customers value their time, so the quicker your reply, the more points you earn. If a customer finds your response satisfactory, they can award you thank you points for your help.

Incoming Tickets

Increase your productivity by automating your incoming tickets with the help of our powerful rules system. You can answer customer tickets any way you wish, through our feedback interface or using your own inbox. Tired of those “pending” tickets? No need to deal with them anymore, as we only have two statuses – open and closed.

Give Instant Answers

You don’t need to answer the same questions every time. Instant answers provides your customers with matching articles from your database, relevant to the support ticket they are about to submit.

Use Canned Responces

If a customer somehow gets past Instant Answers with a common question, you can always insert a canned response in your message. The customer receives the help they need and you can quickly move on.

Email Notification

No more hanging on your forum waiting for new posts. Our daily email notification service keeps you up to date with what’s going on on your boards and the customers are kept engaged by automatic emails when you complete ideas..

Easy Set Up

Set up your forum fast and easy: just add the application and activate. You don’t need any other software – Gnet Feedback and Gnet Helpdesk work together perfectly within Full Service, allowing you and your users to effortlessly put content in the right place.

 
 
 
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About Us:

Gnet is a leading hosting provider in Bulgaria, which also deals with web development, web and graphic design. For ten years now we specialize in developing rich internet applications and web based software for companies of all sizes.